Stansted Airport

About Stansted Airport

BAA London Stansted
Stansted is London's third international gateway. With year on year growth of more than 30%, it is one of Europe's fastest growing airports.

The continuing growth of passengers and the increasing number of airlines who want to fly from Stansted are rewarding BAA's investment of more than £500 million since 1986. A £200 million project to develop Stansted to a capacity of 15 million began this year. Having broken even in 1996/97, the airport now makes an operating profit.

About BAA
BAA is the world's leading airport company. BAA airports serve almost 200 million passengers worldwide, including 118 million in the UK and their core skills lie in running international and regional airports. BAA recognise that they can only operate effectively with the support of their stakeholders - shareholders, neighbours, employees, customers and business partners.

BAA owns and operates seven UK airports - Heathrow, Gatwick, Stansted, Glasgow, Aberdeen, Edinburgh and Southampton. BAA have management contracts or stakes in nine airports outside of the UK - Indianapolis in the USA, Naples in Italy, Mauritius and six airports in Australia (Melbourne, Perth, Alice Springs,Tennant Creek, Darwin and Launceston). In addition BAA have retail management contracts at two airports in the US, Pittsburgh and Boston Logan.

BAA airports are at the heart of the global travel network. Nearly one in five of the world's international air passengers travel through their UK airports. BAA's integrated three-airport system makes London the world's number one air travel destination. BAA are committed to growing with the support and trust of their neighbours.

BAA investment has developed Stansted, the main base for low-cost European scheduled airlines, the Heathrow Express rail link and many other infrastructure improvements. BAA will enable the airports to keep pace with the demand to travel, notably by building Terminal 5 at Heathrow (subject to planning permission). And BAA underpin the aviation industry which contributes £10.2 billion to UK gross domestic product annually.

Airports with good connections and surface transport access, and the capacity to meet demands, are essential for cities and regions to prosper. Through the Heathrow Express and the Airport Express partnership, BAA is ensuring that London's airports have excellent rail links.

BAA develop, let and manage all the retail facilities at their airports including shops, catering outlets, foreign currency exchange, car hire and car parks. They also develop and manage non-retail airport property. BAA Lynton is the world's leading developer of office, warehouse and hotel facilities at and around airports.

BAA's focus on customers' needs and safety ensures that their airports achieve the highest quality, measured by customer surveys and recognised by many awards, including Partnership for Productivity, the first award by the world's airlines for outstanding services to the industry.

Stansted Airport - Terminal Facilities

Left baggage facility
A left baggage facility is located next to the cash dispensers in the Stansted terminal. The tariff is £2.00 per item for deposits up to 12 hours. Over 12 hours and up to 24 hours is £3.00 per item and £3.00 for every 24 hours thereafter.

Airport information
The airport information desk is located in the international arrivals area. The Stansted information desk is open daily from 05.30 to 23.00. Courtesy telephones are situated around the terminal and satellite buildings, which have a direct link to the information desk (these are in operation 24 hours a day).

Lost property is handled by AAS Ltd. (this is property lost or found at the airport only, for all property lost or found on board an aircraft, please contact the relevant airline direct). Lost property will be held for a period of three months, for which the following charges will be made: One month - £4.00, Two months - £8.00, Three months - £12.00.

If property is collected on the day it was lost, no charge will be made and can be collected from the AAS desk at Zone A - next to the cash point machines. For collections after this, please contact the lost property office, zone F , short stay car park - adjacent to the terminal building. Payment can be made by cash or cheque only. Note: Items not collected after three months will be disposed of or sold at auction for charity.

Hotel reservations
Situated on the international arrivals concourse, Hotel Reservations is open to meet most flights for information and bookings for hotels and guest houses throughout the UK. It also handles London theatre bookings.

The Hilton National Hotel
This is the only hotel within Stansted Airport. It is located next to the long stay car park. With full business and leisure facilities, the hotel makes an ideal conference or meeting venue and is ideally situated for late flight arrivals and early departures.

Internet cafe
Visit the Internet Exchange to surf the web while you wait for your flight. Located in the international departure lounge, the Internet Exchange has dedicated pc terminals in a cafe environment offering you internet access, Microsoft 2000, email, gaming facilities and computer training.

The Internet Exchange can even set up an email address for you.This service also allows customers to attach and send documents up to two megabytes in size.

Stansted Airport - Information For Passengers With Special Needs

If you have a special need and require assistance the key to a successful trip is planning. Here are Stansted Airport's tips:

Enterprise House,
Bassingbourne Road,
Stansted Airport,
Essex
CM24 1QW

http://www.stanstedairport.com