Norwich Airport

Norwich Airport - Facilities

Check-In
Checking in at Norwich International Airport is not the tedious affair you normally associate with checking in at an airport. With 12 fully manned desks, it is a quick and simple process. Your tickets and passport will be checked, your large baggage weighed and sent on the plane, and you will then be issued a boarding card. Keep this handy, as you will need it to proceed through security, to purchase any duty and tax free goods and to board your plane.

Parking
Very close to the main terminal building, NCP's car parks have plenty of spaces to offer passengers both long and short stay parking. For further details and pre-booking, please visit www.ncp.co.uk or contact NCP on: 0800 128 128

Car Hire
Avis, Hertz and Europcar car hire agencies all have desks in the main concourse to offer their services to arriving passengers who are continuing on with their travel.

Baggage
Following the standard baggage allowances, when travelling through Norwich International you are allowed two pieces of baggage to check-in and one piece of hand luggage to carry onto the plane yourself. The hand luggage must not be bigger than 45cm x 15cm x 35cm nor weigh more than 10 kg.

If you are travelling with unusual items of baggage, such as skis or large musical instruments, it is recommended that you ask your airline about their procedures and allow extra time for checking in.

Information Desk
The Norwich Airport information desk is centrally located in the main concourse with staff on hand to deal with all your flight enquiries and general information such as flight arrivals and departures, car parking and airport facilities.

Travel Agency
Travel Norwich Airport is a travel agency that is located in the airport's main concourse. Offering booking, flight information and availability on all flights operating to and from Norwich International, the agency also offers a full range of package holidays and cruises. Four branches of Travel Norwich Airport are also located in Norwich City Centre, Great Yarmouth, Sheringham and Southwold.

Taxis
The Norwich International Taxi Association provides a service to and from the airport through its fleet of dedicated taxis. The taxi rank is conveniently located adjacent to the main terminal building. Norwich International Taxi Association: +44 (01603) 424044

Special Needs
As the terminal is all on one level, Norwich International offers a welcome relief to those travelling with special needs. With no stairs or escalators to hinder you, you will find the airport very easy to navigate. In addition, there is disabled parking situated directly opposite the airport's front entrance.

Disabled toilet facilities are located in both the main concourse and the departure lounge. Passengers with special needs can request to pre-board the aircraft and the ground staff will assist you at any point during your time at Norwich International.

Smoking Policy
Norwich International operates a strict no smoking policy within the airport's main concourse. Smoking is permitted in the designated areas within the departure lounge. There is no smoking allowed on board most of the flights departing from or arriving at Norwich International.

Shopping
The shop is situated in the main concourse and is available to all passengers and visitors to the airport. You can pick up your last minute travel accessories, as well as books, magazines and newspapers to read during your flight. There is also a selection of local gifts, snacks and drinks available.

The Duty Free Shop is located in the Departure lounge. Whilst Duty Free has now been restricted to passengers travelling to non-EU destinations of Cyprus, Tenerife, Malta, the Channel Islands, Las Palmas and Dubrovnik, Norwich International still offers tax free shopping to all its departing passengers. So you can still enjoy reduced prices on your favourite fragrances, cosmetics and jewellery. You'll find the tax free range of goods located within the Duty Free Shop

Security
Baggage should not be left unattended in the airport, as it will be removed for safety and security reasons and could even be destroyed. If you are carrying packages that belong to someone else, make sure you check the contents yourself and then inform the handling agent when checking in that these are not your items of baggage.

For safety reasons you cannot take the following items onto any plane: ammunition, firearms (including toy guns), knives, acid, explosives, gas cartridges, paint, lighter fuel or mercury.

Money
A branch of Thomas Cook Bureau de Change is conveniently located within the main concourse to assist you in all your travel money needs. Thomas Cook offer a wide range of services including cashing facilities, travellers cheques and the purchase and sale of foreign currency for both arriving and departing passengers. There is also an HSBC cash machine compatible with Link facilities, Visa and Mastercard situated nearby.

Immigration and Customs

Immigration
With one clearly marked entrance, going through immigration at Norwich International couldn't be easier. Be sure, however, to have your passport and visa requirements ready if these are necessary to your travel.

Customs
The standard rules apply as to what you are allowed and not allowed to bring into the country. For instance, you may not bring plants, animals or certain items of food into the country. For a full list of what is allowed through customs, please contact your travel agent before flying.

Food & Drink
With two bars, a restaurant and a cafe within the main concourse and the departure lounge, you are sure to find something to suit your appetite during your time in Norwich Airport. Both the restaurant and the bar in the main concourse offer a wide variety of hot and cold meals throughout the day, as well as a wide selection of beers, wine and spirits.

The floor-to-ceiling windows in the adjacent main lounge are a real crowd pleaser, however, as they provide a dramatic view of the planes taking off and landing. In the departure lounge you will find another bar and a cafe to ensure that you have refreshments to hand throughout your time at Norwich International.

Pets
Although Customers wishing to travel with pets are advised to contact the airline they are travelling with, the authorities in the destination country and their vet since regulations vary from destination to destination, airline to airline.

Airlines that accept animals will normally only do so if pre-arranged and passengers should note that additional charges may be incurred.

For further information, please contact The Ministry of Agriculture, Fisheries and Foods' helpline on
020 7904 6347, or visit www.maff.gov.uk.

http://www.norwichinternational.com